1. We are Australian owned and operated

When you buy products from us, you are buying from someone who lives in the same community and cares about seeing our community prosper.

Our Company registered at 2012 is an Australian owned and operated company. Our warehouse and office is physically located in North Rocks, NSW 2151, all customers can reach us either by physically drop-in or giving us a call.

Unlike lots of other oversea eBay sellers, even though they list items located in Australia, but they actually registered and operated from oversea. They just use some of local Australian shipping agents to stock and dispatch their items. So once you purchase from them, you will either end up with long wait or no place to do the warranty. Moreover the products you receive are not Australia standard without Australia certificate, it would be risky and illegal to install that hardware at your home.

 

2. FREE delivery

Free Delivery is provided Monday to Friday within the whole Australia.

All Delivery are insured, it means if the item is damaged or lost during the transit, we will take care of it and you got nothing to worry about. Unlike some other sellers who adds the insurance as an additional charge.

 

3.Flexible delivery options

Next-day delivery is available for metropolitan areas. Please check out Australia Express Post or Fastway Courier to see if your suburb is eligible.

You may request a date for delivery on the checkout page and we will do our best to arrange delivery on that date.

We use Australia post and Fastway Courier as our freight company, all delivery are trackable with signature on delivery. If you have trouble on checking your item online, please feel free to contact us via our hotline.

 

4.Australia based customer support

Our Sydney based customer service centre is opened from Monday to Friday 9:30AM to 5:30PM, during this period of time, you can either pop in to our warehouse or give us a call.

Any other time after business hours, you can message us through eBay or email to one of our friendly staff, they normally respond to your message or email within few hours’ time.

Our team is friendly, helpful and knowledgeable. We really know our products, some of our consultants have been in the industry for 10+ years!

 

5.Best value guaranteed

Because we don't have shopfronts and our products are directly purchased from manufactory. So it is able to channel savings straight through to our customers. This is why our prices are always low, all years round.

We will also match or better our competitors' prices, where possible. If you've seen the same product advertised elsewhere for a lower price, let us know and we will match it. (However please be aware there are no many overseas sellers, they are not physically base in Australia, they have shipping agents in Australia to ship the goods to them, their products doesn’t compliance Australia standard and it is illegal to install their product).

 

6.It's good for Australia

Research published by the Industry Capability Network shows that for every $1 million of new or retained manufacturing business in Australia, the following effects flow through the economy:

$333,900 worth of tax revenue generated
$985,000 worth of value-added generated
$95,000 worth of welfare benefits saved
10 full-time jobs created

As an Australian, we need your help to support Australian own and operated company like us.

 

 

We ship all items via Australia Registered Post and Fastway couriers with tracking no,you can follow up with your goods once they are sent out.Shipping Day for Sydney area is 1-2 days,for city around NSW would be 2-3 days,other country side of NSW normally around 4-5 days,to Brisbane and Mel normally takes 2-3 days,other places in QLD,VIC and SA would take 3-5 days.To WA would take 4-7 days,to NT and Tasmania would be around 7 days.

Express Post will be charged extra according to different products.

Pick up is available for most of the items.Warehouse opens from Monday Thru Friday 10:00 AM - 5:30 PM Pacific except public days.

Most orders will leave our warehouse within 1 to 2 business days of cleared payment.

None of our products can be drop shipped when paid by PayPal. Drop ship is only available at bank transfer or bank deposit.

 

We accept the following types of payments: PayPal, Bank cheque (need 3 days to get clear),bank transfer,cash deposit and cash.

Our bank details as below:
Bank Name: Commonwealth Bank
BSB: 062692
Account No: 21649438
Name: 7 Star Bathroom

 

  1.We are PayPal Verified.

Being a PayPal Verified seller helps reducing online fraud and increases the security of web transactions via PayPal.
It helps you by letting you know you are dealing with a trustworthy member of the PayPal community.

2.We are a direct importer of bathroom ware,sanitary and bathroom accessories supplies made for Australia export.We carry newest designs/products of premium quality at the lowest possible prices.All items are in stock unless stated otherwise and our products are designed for Australia standard and come with WELS certificate and water-rating.You will be rest assured when you purchased from us and you are spending less in half compared the same type of products on retail market.

3.We offer pre-sale support and after-sale support as well.

4.We are based in western Sydney,if you have any question,please email us at any time,thanks so much.

 

Positive feedback will be left immediately after receiving payment.We would appreciate it if you could leave us positive feedback as well. If for any reason a problem should arise, please contact us prior to leaving feedback and we will gladly assist you.

 

  1. All customers must contact us via email within 10 days after receipt in regards any return.We are not liable for any return if customers simply only change mind or order by mistake.Customers need to pay return postage plus 15% restocking fee along with original packaging and all accessories.

2. In spite of the issue,customer's item must be returned to our facility at the buyers shipping expense unless item is faulty or damaged.If we receive an item without an email notification,a return will not be processed.

3. Upon receipt of the item and completions of our inspection,a refund or replacement will be processed.If the order is found to be defective,we can either grant a full refund(Paypal or bank transfer),or a replacement with no additional cost.If the order is not found to be defective and we grant a refund,85% of your original payment.Our warranty does not apply to products that have been misused,modified,repaired or abused by anyone.7star_bathroom products reserves the right as final authority on whether the products should be replaced or refunded.

4. 7star_bathroom will not be liable for any incidental,indirect, consequential,or damages of any nature arising from the sale of the product.